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How to Develop "Breakthrough" Products and Services >> Content Detail



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LEC #TOPICSREADINGS
1Who Develops Breakthrough New Products and Services - Users or Manufacturers?Amazon logo von Hippel, Eric. "Overview" and "Users as Innovators." Chapters 1 and 2 in The Sources of Innovation. Oxford University Press, 1988. ISBN: 0-19-504085-6.
2Systematic Generation of Ideas for "Breakthrough" New Products and Services - the "Lead User Method"Brief videos on the lead user method in practice, available to students on the Sloan class server.

von Hippel, Eric, Stefan Thomke, and Mary Sonnack. "Creating Breakthroughs at 3M." Harvard Business Review (Sept-Oct 1999): 3-9. Reprint No. 99510.
3Finding out What Users Really Need: The "Sticky Information" and "Learning by Doing" Problemsvon Hippel, Eric. "Sticky Information and the Locus of Problem Solving: Implications for Innovation." Management Science 40, no. 4 (Apr 1994): 429-439.

von Hippel, Eric, and Marcie Tyre. "How 'Learning by Doing' is Done: Problem Identification in Novel Process Equipment." Research Policy (Jan 1995): 1-12.
4Systematic Generation of Incremental Improvements to Existing Products and Services

Traditional Marketing Research Concept Generation Techniques
Dahan, Ely, and John Hauser. "Product Development - Managing a Dispersed Process." MIT Sloan School of Management working paper, 2003: 9-25.
5"Brainstorming" and Creativity Training Techniques Lecturer: Jeff Mauzy, Principal, Synectics, Inc. Cambridge, MA Amazon logo Gordon, William. "The Operational Mechanisms." Chapter 2 in Synectics, the Development of Creative Capacity. Collier Books, 1961: 34-56. ISBN: 0060324309.
6The MIT Media Lab Approach: "Build It and They Will Come." Lecturer: Joe Paradiso, MIT Media Lab Amazon logo Csikszentmihalyi, Mihaly. "The Flow of Creativity." Chapter 5 in Creativity: Flow and the Psychology of Discovery and Invention. HarperCollins Publishers, 1996. ISBN: 0-06-017133-2.
7Determining Average Users' Needs Ethnographically and Then Developing Solutions Lecturer: Dr. Harry West, VP, Design Continuum Leonard, Dorothy, and Jeffrey F. Rayport. "Spark Innovation through Empathic Design." Harvard Business Review (Nov-Dec 1997). Reprint No. 97606.
8Why Users Share Innovations with Each Other and with Manufacturers: Informal Know-How Trading, Collective Invention and Voluntary RevealingAllen, Robert C. "Collective Invention." Journal of Economic Behavior and Organization 4, no. 1 (Mar 1983): 1-24.

Schrader, Stephan. "Informal Technology Transfer Between Firms: Cooperation Through Information Trading." Research Policy 20 (1991): 153-170.
9Toolkits for User Innovation Lecturer: John Wright, International Flavors and Fragrances Amazon logo Brand, Stewart. "'Nobody Cares What You Do In There': The Low Road." Chapter 3 in How Buildings Learn: What Happens After They're Built. Viking Penguin, 1994: 24-33. ISBN: 0-670-83515-3.

Thomke, Stefan, and Eric von Hippel. Customers as Innovators: A New Way to Create ValueHarvard Business Review (Apr 2002): 74-81. Reprint No. R0304F.
10User Innovation Communities - No Manufacturer RequiredFranke, Nik, and Sonali Shah. "How Communities Support Innovative Activities: An Exploration of Assistance and Sharing Among End-Users." Research Policy 32 (2003): 157-178.

von Hippel, Eric. "Innovation by User Communities: Learning from Open Source Software." MIT Sloan Management Review 42, 4 (Summer 2001): 82-86. Reprint No. 4248.
11Resistance to Adopting Radically New Innovations - Even in Firms that "Want To"Groopman, Jerome. "Annals of Medicine: The Reeve Effect." The New Yorker, Nov 2003, 82-93.

Amazon logo Morrison, Elting E. "Gunfire at Sea." Chapter 2 in Men, Machines and Modern Times. Cambridge, MA: MIT Press, 1966. ISBN: 0-262-13025-4.

 








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