Courses:

Advanced Managerial Communication >> Content Detail



Study Materials



Readings

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In addition to the readings listed for each lecture, students may also want to refer to:

Amazon logo Munter, Mary. Guide to Managerial Communication: Effective Business Writing and Speaking. Prentice Hall, 2002. ISBN: 0130462162.

LEC #TOPICSREADINGS
1Introduction to the Course, and to Interactive Communication

Exercises in Listening and Nonverbal Communication

Using Listening and Informal Speaking Skills in One-to-one Interactive Situations
 
2Communication Styles

Interpersonal Attitude Survey 
Amazon logo Hattersley, Michael, and Linda J. McJannet. "Giving and Receiving Feedback." In Management Communication: Principles and Practice. McGraw-Hill, 1996: 143-8. ISBN: 0070270414.

Barnes, Louis B. "Managing Interpersonal Feedback." Boston, MA: Harvard Business School, 1989. Note No. 9-483-027.
3Discuss Individual and Team Projects

Discuss and Practice 5-min Persuasive Presentation with Q & A
Cialdini, Robert. "Harnessing the Science of Persuasion." Harvard Business Review (October 2001). Reprint No. R0109D. 
4Persuasive Presentations with Q & A 
5Persuasive Presentations with Q & A (cont.) 
6Handling Hostility Amazon logo Hamlin, Sonya B. "Handling Difficult Questions and Questioners." In How to Talk So People Listen: The Real Key to Job Success. HarperTrade, 1989. ISBN: 0060915730. 
7Running Meetings Amazon logo Munter, Mary. "Consult/Join Meetings." In Guide to Managerial Communication: Effective Business Writing and Speaking . 4th ed. Prentice Hall, 1997: 95-101. ISBN: 0130133817.

Amazon logo Ancona, Deborah, et. al. "Team Decision Making." Module 5 in Managing for the Future: Organizational Behavior and Processes. 2nd ed. South-Western, 1999: 16-24. ISBN: 0538875461.
8Presentations to Hostile Audience  
9Presentations to Hostile Audience (cont.) 
10Group Decision Making Amazon logo Schein, Edgar. "The Process of Building and Maintaining a Group." Chapter 4 in Process Consultation . Addison-Wesley, 1988: 40-9. ISBN: 0201067366.

Amazon logo Ancona, Deborah, et. al. "Team Process Observation Guide," and "Team Decision Making." Module 5 in Managing for the Future: Organizational Behavior and Processes . 2nd ed. South-Western, 1999: 6-24. ISBN: 0538875461.
11Group Decision Making and Active Listening  
12Intercultural Communication

Case Discussion based on Negotiation: Lost in Taiwan
 
13Intercultural Communication (cont.)

Case Discussion Based on In the Shadow of the City
Donnellon, Anne, et. al. In the Shadow of the City. Boston, MA: Harvard Business School, 1991. Case No. 9-490-093. 
14-21Team-led Classes 
22Working with the Media  
23Final Individual Presentations  
24Final Individual Presentations (cont.) 
25Class Wrap-up 

 








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